GENERAL TERMS AND CONDITIONS
The websites 2CVParisTour.fr and 2CVParisTour.com belong to the company OLDTIMERS & CO SAS.
By booking through 2CVParisTour.com and 2CVParisTour.fr, you unconditionally accept the following terms.
I) The Parties:
You, individual(s) or legal entity, the Client
and
Us, OLDTIMERS & CO SAS – SIRET 930 089 180 00010 – registered with the Paris Trade and Companies Register (RCS) under number 930 089 180 – EU VAT number FR84930089180 – Share capital: €5,000
Registered office address: 3 rue Saint-Charles, 75015 Paris, France
Contact: For any questions other than booking requests, please contact our telephone support Monday to Sunday from 10 a.m. to 5 p.m. (excluding holidays and public holidays): +33 7 83 75 18 51 / Email: contact@2cvparistour.com
II) Services Offered:
OLDTIMERS & CO SAS offers a tourist passenger transport service on board a Citroën 2CV. This service is generally referred to as a “tour”.
The tours offered by OLDTIMERS & CO SAS are:
The Classic Tour (1h) – €90 incl. tax | The Legendary Paris (2h) – €180 incl. tax | The Montmartre Stroll (2h) – €180 incl. tax | The Grand 2CV Paris Tour (3h) – €270 incl. tax | The 2CV Treasure Hunt in Paris (3h) – €350 incl. tax | The 2CV Great Escape (3h30) – €400 incl. tax | The 2CV Picnic Tour (4h) – €400 incl. tax | The Versailles Castle Tour (6h30) – €900 incl. tax | The Giverny 2CV Tour & La Roche-Guyon Castle (6h30) – €900 incl. tax | The Chantilly – Pierrefonds 2CV Tour (9h) – €900 incl. tax
(All prices shown on our websites include 20% VAT.)
OLDTIMERS & CO SAS may be contacted for customized requests outside the above list. The nature of the service will be identical to the tours usually offered (guided tours, transfers, customized durations) and will depend on feasibility and acceptance by OLDTIMERS & CO SAS.
1) Duration:
The duration of a tour is fixed at the time of booking and may only be modified with the written agreement of OLDTIMERS & CO SAS.
2) Service Content / Itinerary:
Tours include a theoretical itinerary visible on the websites 2CVParisTour.com and 2CVParisTour.fr. The theoretical itinerary may be modified to take into account the Client’s customization requests, traffic conditions, and the duration limits of each tour. OLDTIMERS & CO SAS shall not be held liable for delays or itinerary changes attributable to traffic conditions, demonstrations, or any circumstance beyond its control.
3) Maximum Capacity per Vehicle:
The Client, as an individual, may be accompanied by up to 2 other persons of their choice. The maximum transport capacity, excluding the driver, is 3 persons. Children of any age may take part in the tour, but the Client must notify 2CVParisTour if a child seat is required. Such a seat is mandatory for any child under 1.35 m or under 10 years of age, and will be provided by OLDTIMERS & CO SAS. The child seat takes the place of one adult.
4) Personal Belongings:
OLDTIMERS & CO SAS invites Clients not to keep any valuables on board the vehicles. Except in the event of proven fault on its part, OLDTIMERS & CO SAS declines all liability in the event of loss, theft, or damage to personal belongings left on board the vehicles during or after the service.
III) Booking Terms and Service Date:
1) On the Website:
When booking a tour on the websites 2CVParisTour.com and 2CVParisTour.fr, the Client fills out a form.
The Client must provide:
– Their name (mandatory) – A valid email address (mandatory) – A valid phone number (optional, but recommended: in case of difficulty meeting at the pickup point, or in case of delay, the driver will attempt to contact the Client) – The country or dialing code of the contact number (optional but recommended for contact purposes) – A valid physical address that will define the meeting point and start of the tour (optional until the day of the tour, but recommended. Failing communication of the starting point on the day itself, OLDTIMERS & CO SAS reserves the right to cancel the service) – A billing address (also applies to the “Offer a Tour” page). The Client agrees to provide accurate and truthful billing information. OldTimers & Co SAS declines all liability in the event that such information proves inaccurate. By way of exception, an individual Client may object to the collection of their billing information. To do so, the Client is asked to indicate this when filling in the billing information fields (present on the company’s website(s), Stripe, etc.) by clearly notifying it (e.g., by writing “Client objection”), or, during a written exchange, by informing their representative of OldTimers & Co SAS accordingly.
2) By SMS, Email, and WhatsApp:
The Client must provide:
The same information as in the preceding paragraph.
3) Modifying the Meeting Point Set at Booking:
It is possible, by contacting OLDTIMERS & CO SAS via the contact form at the bottom of the pages of the websites 2CVParisTour.com and 2CVParisTour.fr, by email, SMS, or WhatsApp, to request a change of the meeting point, at least 24 hours in advance. Beyond that deadline, OLDTIMERS & CO SAS reserves the right to cancel the service.
If the modification is accepted by OLTDIMERS & CO SAS, written confirmation will be sent to the Client by email, SMS, or WhatsApp.
In the event of cancellation or modification caused by equipment failure or vehicle breakdown, the Client will be contacted and replacement options will be offered.
4) Tour Drop-off Point:
It may be defined by the Client at the time of booking, using the dedicated field in the booking system, or in writing, by email, SMS, or WhatsApp. It may also be defined during the tour. It must be a physical postal address located exclusively within inner Paris (Paris intra-muros).
5) Booking Hours:
Standard booking hours are from 11 a.m. to 10 p.m. Additional hours may be requested and granted in writing by OLDTIMERS & CO SAS, subject to feasibility.
IV) Payment Terms and Cancellations
1) Payments:
– Payment for single tours (1 car) may be made by the following means: credit card / cash. The payment method may be changed upon request, only before the service takes place.
– Payment for all services other than single-car tours, as offered on the website, subject to feasibility and availability, may be made by the following means: credit card / cash / bank transfer. The payment method may be changed upon request, only before the service takes place and subject to written acceptance by OLDTIMERS & CO SAS.
– For any service amounting to €1,000 or more, a 50% deposit is required. For multi-vehicle or custom-made services amounting to less than €1,000, a 30% deposit is due upon booking. The highest applicable rate prevails in case of overlap.
– For individuals, the full tour price must be paid no later than the day before the service. Failing this, OLDTIMERS & CO SAS reserves the right not to perform the service.
– For professionals, the service must be paid in full within 30 days of receipt of the invoice.
Professionals: In accordance with Article L.441-10 of the French Commercial Code, any late payment entails the payment of late interest calculated at the statutory legal rate increased by 10 percentage points, as well as a flat-rate recovery fee of €40.
Gift vouchers (“Offer a Tour”) are valid for 1 year from the date of purchase and are transferable to a third party without formalities. The 14-day right of withdrawal applies only to unbooked and unused purchases. Once a service date is fixed, the cancellation conditions of Section IV.2 apply. After the one-year expiry, no refund or extension is granted except as a goodwill gesture.
2) Cancellations:
Refund scale according to cancellation notice (notice periods calculated from the tour start time):
| Notice before tour | Refund |
|---|---|
| 72 hours or more | 100% of the price paid |
| Between 72 h and 24 h | 50% of the price paid |
| Less than 24 h | No refund, except cancellation by OLDTIMERS & CO SAS |
Any total or partial cancellation, whether by you or by us, and for any reason whatsoever (hindrance, force majeure), notified no later than 72 hours before the start of the tour, entitles the Client to a full refund if the service does not take place, and a partial refund if it is partially performed (e.g., a change in the number of vehicles). In the event of force majeure lasting more than thirty (30) days, either party may terminate the contract without compensation.
Force majeure: any unforeseeable, irresistible, and external event (natural disaster, war, terrorist act, officially recognized pandemic, decision of public authorities).
– If the cancellation occurs on the day of the tour and is our fault, you will be fully refunded. If it is your fault, a sum corresponding to 100% of the total tour price will be retained as compensation to cover incurred costs (driver, fuel, loss of business related to the reserved time slot).
3) Right of Withdrawal:
In accordance with Article L.221-18 of the French Consumer Code, the Client has 14 calendar days from the conclusion of the contract to withdraw, free of charge and without justification, provided the service has not yet been performed. The full refund will be made within 14 days of notification of withdrawal.
However, in accordance with Article L.221-28 of the French Consumer Code, and the Client having been expressly informed at the time of booking, the right of withdrawal cannot be exercised for leisure services provided on a specific date; the fate of the booking is then governed by the cancellation conditions described in Section IV.2 above. Where the Client expressly requests that the service begin before the end of the 14-day period, the Client acknowledges expressly waiving their right of withdrawal from the moment performance of the service begins.
To exercise your right of withdrawal, you may complete, print, and return by email to contact@2cvparistour.com the following form (or in paper format to the following address, either by post or in person at the company’s address):
I, the undersigned… wish to exercise my right of withdrawal for the following service:…, booked on… for provision on…, and obtain a refund.
Done at… on…/…/…
Signature: ………
4) Goodwill Gestures (optional): If the Client cannot exercise their right of withdrawal because the tour has already taken place or the 14-day period has expired, OLDTIMERS & CO SAS reserves the right, purely as a courtesy, to grant a goodwill gesture (partial refund, future credit, etc.). This gesture remains a favor of the company and in no way affects the legal right of withdrawal described above.
5) Professional Late Payment: Any late payment by a professional Client entails the penalties set out in Section IV.1 above.
By proceeding to payment, the Client acknowledges having read and accepted these General Terms and Conditions.
V) Liability and Cancellation by OLDTIMERS & CO SAS
In the event of cancellation of the service by OLDTIMERS & CO SAS (due to force majeure, technical failure, or any other cause beyond the Client’s control), the Company will proceed to a full refund of the sums paid by the Client. The Client accepts that the Company’s liability in such cases is limited to the refund of the service, without additional compensation for indirect damages, loss of time, or related expenses incurred by the Client.
On reviews in case of cancellation: We encourage our Clients to share their experiences, whether positive or negative. However, reviews must be truthful and must not contain defamatory, insulting, or slanderous statements. In the event of a clear breach of these requirements, we reserve the right to request removal of the content from the platform concerned.
VI) Data Confidentiality
When booking on the websites 2CVParisTour.com and 2CVParisTour.fr or when contacting us by SMS, Email, or WhatsApp, your personal data is processed by OLDTIMERS & CO SAS on the legal basis of performance of the service contract. Consent is only required for optional marketing communications (newsletter, promotional offers), which you may withdraw at any time.
Applicable retention periods:
| Type of data | Retention period |
|---|---|
| Contractual data (booking, invoicing, tour history) | 10 years from the service |
| Contact data (email, phone, name) for customer loyalty purposes | Duration of relationship + 3 years after last active contact |
| Complaints and disputes | 5 years (civil limitation period) |
| Marketing consents | 3 years from the last engagement |
| Data transmitted via WhatsApp | According to WhatsApp’s policies (transfer outside the EU possible) |
Data identifying you personally will be used exclusively to provide the service and ensure post-tour satisfaction follow-up. The only exception to this rule would be a duly motivated request from a legal authority, in which case we could not deviate from it.
By contacting us on WhatsApp, your data may be transferred outside French territory. OLDTIMERS & CO SAS has no technical control over the data stored on WhatsApp and cannot be held responsible for its storage and processing.
Finally, personal data is processed by OLDTIMERS & CO SAS; the Client may request access, modification, rectification, portability, or deletion thereof within the legal deadlines by writing to contact@2cvparistour.com. You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).
GDPR contact point: contact@2cvparistour.com
VII) Complaints:
Complaints may be sent by email to the following address: contact@2cvparistour.com and by post to the following address: OLDTIMERS & CO SAS – 3, rue Saint Charles, 75015 Paris, FRANCE.
For any questions other than booking requests, please contact our telephone support Monday to Sunday from 10 a.m. to 5 p.m. (excluding holidays and public holidays): +33 7 83 75 18 51.
In the event of a dispute, the Client may refer the matter to a consumer mediator under the conditions provided by law:
Consumer Mediator of the Paris-Île-de-France Chamber of Commerce and Industry (CCI) Address: 2 Rue de la Banque, 75002 Paris, France
VIII) Insurance:
Our activity is covered by Hiscox Assurances (policy no. HSXIN320035027MA).
IX) Miscellaneous Information:
OLDTIMERS & CO SAS is not responsible for telephone or internet costs related to communication and the sending of information regarding your request by Email, SMS, or WhatsApp.
X) Applicable Law and Jurisdiction:
These General Terms and Conditions are governed by French law. In the event of a dispute, failing amicable resolution or mediation, the French courts shall have exclusive jurisdiction, with jurisdiction assigned to the Paris Commercial Court, subject to the mandatory consumer protection rules relating to the jurisdiction of the court of the consumer’s place of residence.
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Hosting: OVH – 2 rue Kellermann, 59100 Roubaix, France
Publication Director: Mr. Marc Vernhet (Chairman)
LEGAL NOTICE
The legal notices of 2CVParisTour are as follows: the publishing company is OLDTIMERS & CO SAS, a simplified joint-stock company with share capital of €5,000, registered with the RCS of Paris under SIRET number 930 089 180 00010 and holder of EU VAT number FR 84 930089180. Its registered office is located at 3 rue Saint-Charles, 75015 Paris, France, and the Publication Director is Mr. Marc Vernhet (Chairman). For any questions other than bookings, customer service is reachable by phone at +33 7 83 75 18 51 (open from 10 a.m. to 5 p.m., Monday to Sunday, excluding holidays and public holidays) and by email at contact@2cvparistour.com. The website is hosted by OVH, 2 rue Kellermann, 59100 Roubaix. The activity is insured by Hiscox Assurances (policy no. HSXIN320035027MA). In the event of a dispute, the Client may refer the matter to a consumer mediator in accordance with the law.
